Smallville.net acts as the first-tier platform for many of the show’s online extra-textual material. The site was first put online with the release of the Smallville soundtrack. Although most of the sites that were set up during the 2002-2003 season (when the corporate online world of the show was at its most active) are still online, the Web Archive
Fox’s successful prime-time teen soap The O.C. now uses many of the same techniques for marketing to fans that were innovative when The WB first used them for Dawson’s Creek and particularly Smallville.
This is a screen capture of the Ledger as it stands today. While it is no longer being updated, an online fan can get a sense of the extratextual world of the show by taking a look at this site. Originally, the site was updated every week with stories that reflected the events of each week’s new episode. In the event of a rerun, the site would repost that week’s Ledger.
The Torch functioned in much the same way as the Ledger, but in the format of a high school paper.
This banner for The WB Street Team invites fans to tell their friends about WB shows. Smallville is represented in the foreground, and the actors in the background appear on Charmed and Angel (now cancelled).
One of the more clever and game-like element of Smallville’s online world stemmed from the “Wall of Weird” that the character Chloe keeps on the wall in her newspaper office at school.
To access Chloe’s online Wall of Weird, a fan first needed to get user ID and password information, which were available in an issue of the Smallville comic book.
This is a frame enlargement of the comic book page. First, the user was instructed to go to the Smallville Torch website.
Then, the comic book instructed the user to scroll over the crow’s eye to make it glow green, then click on it.
Clicking on the crow’s eye would lead to a prompt for user name and password, which were provided.
Going through all these steps would lead to (and still leads to, as these pages are still open as of late 2005) this screen capture: a replica of an operating system, with clickable folders. One of them contains Chloe’s online Wall of Weird, a database of past freaks on the show.
The LuthorCorp site is also still running, although it can only really be reached by searching for a LuthorCorp building from the Smallville.net interface. This site, too, asks for passwords for privileged information, which in this case means streaming-video investor reports and private emails of Lex Luthor.
This map of Smallville is a simpler, fan-drawn version of the same effort put into creating fictional space that Smallville.net uses as an interface.
Although Smallville itself does not exist, this fan saw fit to locate it on a real map of Kansas.
The very beginning of the series worked in the possibility for alternative readings. This screen capture of Clark giving Lex CPR is a favorite of many slash websites.
Some pre-Internet fan communities are famous for seeking a connection with producers to achieve a certain goal. Jenkins suggested in 1992 that
The WB, fully cognizant of the effectiveness of word-of-mouth marketing and the ability of fan communities to organize themselves, uses “exclusive” newsletters and “The WB Street Team” for viral marketing purposes. Smallville fans are encouraged to participate in what is essentially a grassroots movement for increasing the show’s popularity. The website reads,
This call to arms works on several levels — it suggests that fans can be members of a “team,” it offers the chance of free stuff, and it requires a form of information dissemination that is easy and highly familiar to young consumers — forwarding emails. The WB Street Team amounts to a highly effective form of viral marketing that gives youth consumers a sense of productivity and autonomy, playing upon the idea in new media theory that identity is constructed by choices in media consumption. Lev Manovich writes that
In this way, a young consumer affiliating herself with Smallville is in essence declaring that show part of her identity, which also ties in to both the popularity of role-playing forums for the show and the fact that many fans choose a screen name which clearly identifies their emotional connection to a particular character.Central behind the effectiveness of WB-run websites like the Torch and the Ledger is precisely this willingness of mainstream fans to invest in an overall world of the show — in a sense, the willingness to believe that Smallville exists. This concept of concrete geography for a fictional place sets Smallville’s Internet offerings apart from those of any other show today. Reviewers for the series premiere in fall 2001 cited the nostalgic aspect of the producers’ vision of a rural town; Brandon Easton in The Boston Herald wrote,
Certainly the average U.S. television viewer would be interested in escaping to a nostalgic Midwestern utopia while watching an actual episode, but Smallville extends far past its onscreen textual boundaries. Smallville.net, established by The WB and originally part of the extra online content linked to the release of the soundtrack CD, establishes Smallville as a virtual world with an interactive, almost tangible sense of geography. An interactive, scrollable map with links to town webpages (the Talon coffee house has a webpage, the Kent Farm has a site for their organic produce, etc.), Smallville.net encourages viewers to think of Smallville as a real place. One particularly interesting thread on the Torch message board ran for a couple weeks under the topic, “Does Smallville exist?” NIGHTKEEPR suggested,
This comment, certainly made in the spirit of the show’s morality, takes the idea of Smallville as a virtual place quite seriously, which corresponds to Lev Manovich’s assertion that
Another fan on the Torch message board summed up the idea of real/virtual spaces quite nicely by stating, “Smallville exists, it's just around the bend from Pleasantville” (50Cynth, March 25, 2003). The parallel between Smallville and Pleasantville (Gary Ross, 1998) may be a topic for another paper, but the fact that the show’s fans draw this comparison between two cultural products involving distinctly nostalgic constructions of place indicates a willingness to view space as existing in an abstract sense, rather than simply as a longitude and latitude. Manovich notes that
Although none of The WB’s websites adhere to the definition of a game, they do in fact encourage the productive navigation of space common to virtual reality video games, often in ways which connote the subversive fan practice of hacking (272). The labyrinthine structure of pages that branch off Smallville.net and the Torch and Ledger encourages active participation in a virtual world that rarely suggests to the navigator that she might be viewing a fictional text. Two web pages are particularly interesting in this respect: the LuthorCorp homepage and Chloe’s desktop. In order to “remotely access” Chloe’s computer, a user must know to click on the crow’s eye on the front page of the Torch, which then leads to a pop-up window asking for user ID and password. This information is not readily available; finding user IDs and passwords is a frequent thread on The WB’s message boards. Once the user enters the correct information, she finds a generic-looking desktop with icons that lead to extra-textual material such as character “candid” photos, MS Word documents of Torch articles, and the electronic “Wall of Weird,” essentially a database of all the monsters-of-the-week which Chloe has investigated on the show. The ability to hack into Chloe’s computer suggests that the computer itself exists in physical reality. The site reproduces a traditional interface down to the smallest detail, for when a user clicks on “Chloe’s HD,” up pops a message that reads,
Further contributing to the idea of Smallville as a real space is the website to LuthorCorp, which can be accessed as a link off the Ledger or Smallville.net and closely mimics the format of a real corporate website. Although a header for Warner Brothers Studios appears at the top of the page, it’s unobtrusive and barely noticeable (none appears on Chloe’s desktop.) The site includes a corporate overview, profiles of the board of directors, a detailed listing of job opportunities, and an investor center with “real-time” stock quotes where, with the proper user ID and password, a user can access streaming video of Lionel Luthor addressing stockholders, using words like “synergy” with no discernable irony. Smallville fans can also access the LuthorCorp Intranet, which includes Lex Luthor’s personal email — but again, this requires a password. And yet The WB’s attempts to instill a sense of place into the show’s extra-textual materials still provide a jumping-off point for further fan exploration. One fan-run website, “Smallville Life,” expands upon the show's canon by providing a tourist guide to the town, complete with maps, population information, a virtual cemetery, and average rainfall and SAT statistics. Interestingly enough, this site's front page divides links up into two categories — “Reality,” which lists links to information about the show and the Superman myth, and “Illusion,” which consists of the Smallville town information the page’s author has fabricated. Part of the “Illusion” section includes the “Smallville Hackers’ Society,” which aims to deliver the proper user IDs and passwords to Smallville fans, with the caveat,
This winking mention of illusion versus reality indicates a greater willingness on the part of the site’s authors to commit to a virtual world, even as they know full well that Smallville exists only as a fictional space. Although the necessity of “hacking” connects to historically subversive fan activities, the fact that users must navigate a variety of pages (and in several cases, buy the DVD or regularly read the Torch) to amass the information that enables entry into extra-textual spaces suggests that Smallville’s marketers have intentionally tapped into an active audience that for the most part understands and appreciates a game-like approach to seeking information on the Internet. This concept of television narrative as game world may be a bit of a stretch. It’s certainly not in the scope of this paper to explore the effect video games have had on the cognitive processes of U.S. youth. Suffice it to say here that even the idea of building the possibility of interaction and addition into the narrative itself comes from computer games such as Doom (1993). As Manovich points out,
I think this earlier example of fan inclusion in the production process is worth mentioning. Although independent fan productions such as fanfiction are miles away from adding levels to a video game, it’s worth considering the possibility that the producers intend for fans to read subtext into Smallville. Jenkins notes,
Though much of this participatory culture is geared towards the youthful mainstream fan, most improvisation is more likely to occur among cult fans, the same fans who write fanfiction and tend to eschew The WB’s fan forums but rather participate in forums established and run by other fans. Jenkins and other writers have thoroughly explored the processes behind fanfic writing in the past. One of the most popular topics for study has been the proliferation of “slash” writing, a genre of fanfiction which usually includes homoeroticism between main characters of a television show. Smallville’s producers demonstrate a clear understanding of the ways in which subtext inserted into the show’s narrative will encourage the fannish appropriation of those suggestions. The pilot episode of the series includes a scene in which Clark gives Lex CPR; on the commentary track for the episode, Miles Millar states, “I love the idea of them kissing,” to which Alfred Gough responds, “Why not?” Even the marketing of the show has included references to Clark/Lex slash: the April Fools’ issue of the WB Insider newsletter included a link with pictures of Clark and Lex with the text, “They’ve been friends forever. But does one of them care TOO much?” (April 1, 2004). Clicking on the link directed the reader to a page stating “April Fools,” but the willingness of Smallville’s marketers to publicly refer to the homoeroticism between Clark and Lex certainly indicates an interest in appealing to cult as well as mainstream fans.Even with the inclusion of moments in the television text which encourage an against-the-grain reading of Smallville, fanfiction remains the greatest example of how consumers subvert the original meaning and make the show their own. Punk Maneuverability, a veteran X-Files fanfic author who made the transition to writing Smallville slash, notes,
As I mentioned above, Manovich points to the idea of identity construction through the act of choice, insisting,
Although he refers specifically to the act of web navigation here, this idea applies directly to Smallville’s WB-approved online virtual world, as well as the way we might imagine the cult and mainstream fans of Smallville consuming the text in a variety of formats.
Of course, finding identity through narrative consumption has in some respect been happening since cavemen drew pictures on walls. The ability of a consumer to choose from an indescribably vast array of narratives and use these texts as tools to construct how she would like to be perceived to the outside world, however, gets closer to Manovich’s vision of the effect new media texts have on identity. Although declaring one's fan affiliation used to carry with it a Trekkie-like social stigma, the sheer proliferation of information available has privileged the act of choice as a necessary reaction to increased media options. As Jenkins wrote in 1992, popular culture representations vilified the fan as
Jenkins' use of the word “reality” relates to the way in which the idea of consuming a narrative like Smallville as a world extending past the television text itself has changed from a subversive, fan-propelled process to an explicitly stated goal of the show’s producers.
Whereas studies of fan culture in the past have relied upon drawing a distinction between the typical consumer of a television text and the more rabid fan interested in immersing herself in a fictional universe, it’s becoming clear that the confluence of factors surrounding the transition to a culture of convergence encourages all fans, cult or mainstream, to invest time, effort, and money in a narrative that extends far beyond the TV screen. As Jenkins writes,
As we have seen, fans — particularly fanfic writers — continue to appropriate the “official” material of the show by picking and choosing topics for further exploration, thereby piecing together identity from prefabricated cultural products and using that process of choice as a jumping-off point for independent cultural production and distribution across the Internet. One of the best websites to point to in this regard is the Smallville Virtual Season, whose webmasters assemble various fanfic writers to conspire on episodic storylines which closely mimic the show's canon and structure, yet take the characters in entirely different directions. No matter how much extra-textual information Smallville’s producers throw on the Internet, fan desire to create and subvert will never entirely be extinguished.
Yet in all the discourse surrounding the production, marketing, and consumption of Smallville, one fact remains abundantly clear. The story is about Superman, and Superman represents the ultimate figure for the socially unsure: a clumsy and awkward geek on the outside, a charming, powerful, moral superhero on the inside. As one reviewer of Smallville put it,
I don’t think it’s a stretch to say that the character of Superman speaks to most Americans in this way, at least those of us who aren’t (or weren’t) football stars or homecoming queens in high school. I discussed how Smallville was marketed in a way to prevent teenagers from finding Clark Kent “uncool,” and I think this speaks to Superman’s fundamental flexibility — Superman can always be altered to seem cool to a younger generation, but only if he speaks to each new generation in a language they understand.